IRCTC Odisha Claims Process

Claim Process

Below are the multiple touchpoints for customers to reach out to us for claim registration or any assistance required on claim.

Toll-Free Number	1800-266-5844
Customer Support Mail ID	care@libertyinsurance.in
Dedicated Claim Support Helpline	9324968286
Dedicate Claim Support Mail ID	odishairctcclaims@libertyinsurance.in
Claim Submission to Local Branch	Claim submission facility is available at all PAN India branches.
Nodal Officer Mail ID	Amol.Sawai@libertyinsurance.in
Nodal Officer Contact No	7738399788

Document List

Death Claim	Hospitalization Claim
Signed claim form along with Nominee details. Death certificate / a list of casualties or confirmation published by the Railways, police, or any State or Central Authorities. KYC and NEFT details of the nominee or Legal Heir / Succession Certificate. It is needed in case Nominee details aren't available.	Signed claim form. A list of casualties or confirmation published by the Railways, police, or any State or Central Authorities Hospitalization records and medical bills. KYC and NEFT details of the customer. Medical Bills and Treatment records.

Claims Data

Name of Company: Liberty General Insurance Co. Ltd.							as on: 25 Sept 2023
Settlement of claims in respect of Train Accident victims: Accident happened at Orissa State
Sr. No.	Type of Insurance	Claims Reported		Claims Settled		Claims Outstanding		Remarks
Sr. No.	Type of Insurance	No.	Amount (In Rs lacs)	No.	Amount (In Rs lacs)	No.	Amount (In Rs lacs)	Remarks
1	Personal Accident policies (PMSBY)*	0	0	0	0	0	0
	1 a) Death	0	0	0	0	0	0
	1 b) Disablement	0	0	0	0	0	0
2	Policies issued through IRCTC*	5	10.0	5	0.178	0	0	Three cases repudiated out of Five
	2 a) Death	0	0	0	0	0	0
	2 b) Disablement	0	0	0	0	0	0
	2 c) Medical Expenses	5	10.0	5	0.178	0	0	Three cases repudiated out of Five
3	Personal Accident(Other than PMSBY)*	0	0	0	0	0	0
	3 a) Death	0	0	0	0	0	0
	3 b) Disablement	0	0	0	0	0	0
	3 c) Medical Expenses	0	0	0	0	0	0
4	Health Claims	0	0	0	0	0	0
5	Misc. Claims including Embeded policies	0	0	0	0	0	0
*Claims in respect of Death, Disablement and Injury medical expenses to be segregated in reporting

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