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Motor Claims

Claim Process

Claims Process

Claims Process

We understand that bearing the loss or damage of your vehicle can be quite stressful. Which is why, we do our best to
ensure that your hassles are minimised and keep the claim process as convenient as possible. Here's all you need to know
about Liberty General Insurance Motor Insurance Claims Procedure to help you get going.

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How do I go about claiming my loss?

The whole process is quite simple. Here's a quick step-by-step look at the whole procedure.

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Register your claim immediately via either of the below mentioned options:

  • Call us at 1800 266 5844
  • Register on website
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    Our representative will get in touch with you for further details as required.

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    We'll organise a survey inside city limits within in 24 hours and outside city limits within 48 hours.

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    Once the vehicle is moved to a garage, we'll need the documents (listed here) at the garage for our surveyors to verify.

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    The Heritage

    Liberty General Insurance comes with a strong foundation and legacy of the Fortune 100, US-based giant Liberty Mutual Insurance. With over 45,00...

    The Milieu

    At Liberty General Insurance, we are keen on fostering passionate spirits who are willing to go beyond the conventional work roles. Our people are empowered...

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    Customer Reviews

    4.67

    Average Rating

    Based on 17031 Ratings

    • 5 Star

      12508

    • 4 Star

      3719

    • 3 Star

      600

    • 2 Star

      103

    • 1 Star

      101

    • Priyanka Popat

      Mumbai

      Thanks Mr. Kaushal and Mr. Rajesh Portability for Mr. Rohit's son is accepted by Health Insurance Underwriting Team. This is a lovely example of ''OUT OF THE BOX'' thinking at LGI as Dr. Liji has physically examined the boy after discussing the matter with Dr. Asha and Hemlata madam instead of compelling him to go for X-Ray/MRI. Parents of the boy appreciated the way proposal was tackled as parents and the consulting doctor were not of the opinion of taking X-Ray/MRI of the young boy, as he was fit post hospitalization. Thanks to Underwriting Team for thinking differently.

    View all Reviews

    Document List

    What documents should I provide while registering a claim?

    Here are a few basic documents we'll need to get your claims registration started:

    claim-registering
    • Motor Insurance Policy number
    • Insured's name and contact details
    • Complete address of place where loss/damage took place
    • Complete address of place where damaged vehicle is available for inspection Registration number of the vehicle
    • Name of the person who was driving the vehicle at the time of damage OR in case of loss, name of the person in whose custody the vehicle was
    • Name, contact number and relationship of the caller with the insured customer
    • Brief description of the nature of loss/physical injuries, if any
    • Estimated total loss

    What are the documents required for processing a motor insurance claim?

    Following is the list of Indicative Documents which you may require while processing of a claim:

    • Documents Required
    • Accident
    • Theft

    • Claim Form duly filled and signed by Insured

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    • Copy of Registration Certificate (RC) with the original for verification (in case of Total Theft, original RC needs to be surrendered)

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    • Copy of driving license with the original for verification

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    • Police First Information Report (where applicable)

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    • Fire Brigade Report (in case of fire)

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    • Original repair/replacement bills (in case of reimbursement claim)

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    • Photographs of the damaged vehicle

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    • Entire set of vehicle keys

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    • Final Report No Trace Report for lost vehicle from the police

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    • Subrogation & Power of Attorney in case of total loss and theft

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    • Indemnity Bond

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    • NOC from financer in case of total loss and theft

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    • Discharge Voucher

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    Please Note that the above list is only indicative; we or our surveyors may call for any additional
    documents/ information depending upon the nature and type of loss.

    Have Us Call You

    Please provide your details & we will get back shortly.

    Customer Reviews

    4.67

    Average Rating

    Based on 17031 Ratings

    • 5 Star

      12508

    • 4 Star

      3719

    • 3 Star

      600

    • 2 Star

      103

    • 1 Star

      101

    • N. Rama Mohan Rao

      Feb 09, 2014

      Thank you very much for your prompt service, While taking insurance from your company, some people told that, if I take insurance from other than car dealer, I have to face problem (Like visit to dealer and insurance company surveyor and office, no cashless facility etc) while claim comes, you have pro ven that all th ose words are wrong and we can take from other than dealer also, I would like to express my please for your service .

    View all Reviews

    FAQ's

    How should I lodge a motor insurance claim?

    icon icon

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

    What basic information is required to register a claim?

    icon icon

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

    What are the documents required for processing a claim?

    icon icon

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

    Do you have direct settlement facility for motor claims?

    icon icon

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

    How do I receive the claim amount if the vehicle is repaired by a garage not covered in your network?

    icon icon

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

    What is the difference between cashless & non-cashless/reimbursement claim?

    icon icon

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

    Is there a provision for getting advance payment if the repair charges are high?

    icon icon

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

    How will I know when the survey will happen?

    icon icon

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

    How much time does it take for motor insurance claim settlement?

    icon icon

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

    What Should I do in case of third party damage/ injury?

    icon icon

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

    What should I do in case of theft of vehicle?

    icon icon

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

    When should I report to the police?

    icon icon

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

    Whom should I contact if my vehicle sustains damage in a city other than the policy issuing city?

    icon icon

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

    What is the meaning of deductible? What is the deductible applicable to private car?

    icon icon

    Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

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